3/4/2023 0 Comments Mnml shipping time![]() I am not responsible for the package once it is taken to the post office. Tracking may not be updated, packages may be delayed, etc. Once you package is dropped off, it is out of my control. Please allow the 1-3 days time before contacting about if your order has been shipped if you did not receive notification as things do come up and there are times where I will not be able to package that night. I normally package orders every night to be dropped off at the post office the next day. Once marked shipped you will receive an email notification with tracking number. I use etsy first class w/ tracking shipping labels so please make sure your address on file is correct, if not it may delay shipping.Īll items are mailed in a self seal plastic bag in a stayflat cardboarder mailer. Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.Pay for shipping once! I do not charge extra for multiple items! *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise. 3) We do not accept return(s) if: -you are returning the items just because you changed your mind (on size, color, etc.) -you are returning shoes, bags, or any other accessories -the products are damaged due to your mishandling -your return request is not approved by our staff The following items are not considered defective: * Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production 4) If there is a missing item from your order: *Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. The shipping fee will be refunded once the returned item has arrived. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. * Shipping fee for any return caused by our fault will be paid by the company. *Please include all contents of the original package and free gifts (if applicable) in your return packaging. ![]() The item(s) must be sent in their original packaging and unworn. *Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. Returns that are shipped to us without any prior consent are not accepted. ![]() *Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Also, you need to include a note of your order number, name, and user ID. (3) Items returned must be in their original condition, which includes tags and any packaging. (2) A customer service representative will be in contact to assist you by email or phone. ![]() You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return. **Return Instructions (1) Post a return request on our Return forum within three days of receipt. 2) We accept return(s) if: -you receive a product different from your order or -you receive a defective product. 1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay or -the ordered item is out of stock. Refunds are issued once the returned products clear our inspection. Requirements: Please take into consideration that we only accept qualifying returns but not exchanges.
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